Help when you need it.
It's just you and the numbers, and us, when something gets in the way. Most answers are below; real humans handle the rest.
Getting started
Install, activate your trial and analyze your first deal.
Download & setup →Billing & subscription
Manage or cancel from Settings → Account in the app, or via the billing-portal link in any Paddle receipt email. Refund questions: [email protected].
Refunds & cancellation guide →What's new
Features, improvements and fixes as they ship.
View changelog →Email support
Questions, bugs, billing or feature requests: write to us and we'll reply within one business day.
[email protected]Your analysis runs locally
BuyBox computes every metric on your own device, so the analysis you're working on keeps responding even if our services are briefly unavailable. Saving needs a connection, if a save doesn't go through, keep the screen open and save again once you're back online.
Seeing a service issue? Email us and we’ll look into it.
Common questions
The installer is flagged by Windows SmartScreen.
A brand-new installer that hasn’t built up download reputation can trigger SmartScreen. Click "More info" then "Run anyway", or email us if you’d like to confirm the download is genuine before installing.
My deals aren't syncing to my other device.
Make sure you’re signed in with the same email on both, and that each is connected to the internet, sync runs automatically in the background. If a deal still hasn’t appeared, sign out and back in, or email us.
How do I get an invoice for my subscription?
Paddle emails a receipt for every charge. Download past invoices anytime from the billing portal linked in your receipt email.
Can I export my analysis?
Yes, with Pro, any Quick Analysis or Deep Dive exports to an Excel workbook (with live formulas and a full amortization schedule) that’s yours to keep. Your deals are never locked in.